Connecting to a Call of Duty: Modern Warfare II Game (2024)

If you're having issues signing in to your account, there are likely issues with your console connecting to the internet. Please refer to the following:

• PlayStation Connectivity Support
• Troubleshoot your Xbox Network Connection
• Connection Troubleshooting on Battle.net
• Troubleshooting Network Connectivity on Steam

If you're signed in but having trouble connecting, check your system's status page for connectivity alerts, maintenances, or other factors indicating that servers are not fully operational.

• PlayStation Network Status
• Xbox Live Status

If there are issues with your system's servers, you might experience connectivity issues until they return to full operation.

Testing your connection might reveal the root cause of the problem. Follow the steps below to test your console's connection.

PlayStation

1. From the PlayStation home screen, selectSettings.
2. SelectNetwork.
3. SelectTest Internet Connectionand allow the test to run.

Learn more aboutconnecting PlayStation consoles to the internet and PSN.

Xbox

1. Press theXboxbutton to open the guide.
2. SelectProfile & system > Settings > General > Network settings.
3. SelectTest network connectionand allow the test to run.

If this test finds a break in your connection, you'll receive an error message. This message identifies where your connection failed in order of priority, and offers troubleshooting steps to correct the problem.

Please note:You can also runTest multiplayer connectionto identify issues leading to lag, disconnects, or other game-related network issues.

For more help with Xbox connection issues, check out the following pages:

• Troubleshoot your network connection speed
• Troubleshoot network connection errors

To check your console's internet connection bandwidth, runspeedtest.neton your console’s browser.

Run through the basics
Here are a few tips to note before delving any deeper:

• Restarting your routeris often the easiest and quickest way to resolve connectivity issues.
• Other bandwidth-heavy applicationson your network can be detrimental to your ability to connect. This includes, but is not limited to, streaming music, streaming video or movies, or downloading files.

The following tests require you to log in to the router on your home network to troubleshoot your network. You will need your router's login credentials to proceed. If you do not know your router's login credentials, you will need to contact your Internet Service Provider.

These tests refer to options that are typically found in a router's menu. If you cannot find what you're looking for, please refer to your router's manual.

You may not need to perform all of these tests, so be sure to test the game after attempting each one.

If you are on an institutional (school), corporate, or another shared network, please refer to your network administrator for further assistance.

Test 1: Universal Plug and Play

1. Turn offPort Forwarding(if it is turned on) and enableUniversal Plug and Play (UPnP).
2. Check your new settings in game. If this doesn't resolve your issue, proceed to the next test.

Test 2: Port Forwarding

1. Turn offUPnP.
   
2. Turn onPort Forwarding.Learn more about Port Forwarding.
3. Assign aStatic IP addressto your console.
4. Check your new settings in game. If this doesn't resolve your issue, proceed to the next test.

Test 3: DMZ(consoles only)

1. Turn offPort Forwarding.
2. Assign the console'sStatic IP addressto your router's DMZ.
3. Test your new settings in game.

Please note:Once you have tested DMZ, be sure to remove your Static IP address from your router's DMZ.

If none of the tests or troubleshooting tips above solves your connectivity issues, please contact your Internet Service Provider for further assistance.